Inspirational Jobs – Technical and Customer Advisor, The Phone Co-op

Technical and Customer Service Advisor


Full Time Permanent Manchester or Chipping Norton
Here at The Phone Co-op we are committed to providing outstanding service, and aim to reflect our customers’ values in the way we run the business.

The only phone and broadband provider in the UK owned and democratically controlled by its customers. We are based in Chipping Norton and Manchester. We have a different way of doing business. While other businesses focus on the pursuit of profits at all costs, we think about our impact on the world and how we can make it a better place while still giving our customers the best possible service.

We give something back

  • Living Wage Employer
  • We support a range of worthwhile community projects
  • Customers get the chance to share in our profits
  • Our Start-Up Fund helps fledgling social enterprises to fly
  • We tread lightly
  • Our electricity comes from renewable sources
  • We offset our own CO2 emissions and those of our suppliers
  • We choose ethical suppliers, locally where possible, and treat them fairly

 About the role:

We are looking for experienced individuals committed to delivering excellent customer service to our Corporate customers. Ideal candidates will have previous experience in a Technical support role or service desk environment; specialising in support of all aspects of broadband and router management.

A knowledge of Telecoms both fixed and mobile is required; in particular MPLS, ADSL and VDSL, email clients and servers, POP/IMAP, wireless configuration and a knowledge of Windows/Mac, IOS/Android. Candidates will have an understanding of networking, wireless, Ethernet, pinging, traceroutes, general telecoms knowledge, router and mobile set up.

If you have very good experience in Business Connectivity or traditional Telephony and are looking to expand your knowledge into VoIP then we would welcome your application.

You will need to demonstrate great people skills needed to create real value in our business. You will also need to have the flexibility and dedication needed to promote our core values and provide the exceptional service that our customers enjoy and expect. You will have a friendly and professional telephone manner and experience in a customer service environment where you can show that you can take ownership of the customer’s journey.

Based in Manchester City centre or Chipping Norton, Oxfordshire and working within a fantastic team, the hours will include some evenings until 8pm; in addition there will be some Saturday working until 3pm on a rota basis.

We offer an excellent benefits package including 25 days annual leave plus statutory holidays; a non-contributory pension scheme with generous employer contributions; monthly bonus and annual profit share arrangements.

To apply, simply email your CV and a covering letter to:

Inspirational Jobs – Commercial Administrator Yeo Valley


Blagdon, Bristol

Full time 12 month contract      Closing date:

Friday 8th Jul 2016

Yeo Valley was born out of the entrepreneurial spirit of Roger and Mary Mead, who started making yoghurt on their farm in Blagdon, near Bristol, in 1974; almost by accident. When they opened a tea house they found themselves with a surplus of skimmed milk from the production of clotted cream and decided to have a go at making yoghurt in a couple of milk churns. Soon Lag Farm, where they lived, was converted into a dairy and the family moved into neighbouring Holt Farm.

Launching the Yeo Valley Organic range in 1993 fitted perfectly with Mead’s allegiance to balanced farming. “Everybody who is a farmer deep down understands the balance of animals and nature and crops and rotations, and I think most farmers have an in-built sense of what is the right thing to do,” he says. Care for the land and the animals at Yeo Valley is a prime concern and all production sites are certified by the Soil Association.

The cows have room to roam, their diet consisting of clover-rich grass grown without the use of artificial fertilisers and pesticides. Wildlife is encouraged to flourish and conservation of the land extends to rebuilding limestone walling and placing hedgerows. In an effort to reduce pollution and food miles, lorries transporting Yeo Valley yoghurts are double deckers. The company has twice received the Queen’s Award for Enterprise in recognition of its contribution to sustainable development.

About the opportunity

This is a great opportunity for a Commercial Administrator to join the Yeo Direct team for a 1 year contract based at Yeo Valley HQ in Blagdon.

We are looking for an enthusiastic and self-motivated individual who will be responsible for the day to day administration/coordination and communication of key commercial information.  You will be responsible for event planning, sales analysis and report compilation. You will also assist in organisation, delivery and attending of front line trade events and help coordinate marketing activity & literature in line with key objectives.

Apply here