Timpson – When business puts people first

timpsonI have long been an admirer of Timpson, a British based family-owned business which has a presence in almost every city and town right across the UK and Ireland.  This is one business that truly lives by their slogans, when they say ‘customers come first’, they mean First.   To me, when I look at the picture on the left, I see a human extending their hand to another human in need.  This is an A-Board you won’t see outside many businesses, but then again Timpson are not a conventional business.

Here is how and why they do what they do:

UPSIDE DOWN MANAGEMENT

At Timpson, we believe that delivering excellent customer service is the key to our success. Through our unique “upside down management” approach we give our colleagues total authority to do whatever they can to amaze our customers. If we make a mistake, then we can put it right there and then without the need to speak with a manager. We trust our colleagues to run our business as they see fit. We conduct a ‘happy index’ every year, which lets us know what our colleagues really think about how our business is being run and how they are being treated. We take this very seriously and regularly make changes depending on what has been raised.

This is a business that truly makes people feel valued and every employee gets a day off on their birthday, where staff are encouraged to be individuals without judgement or discrimination, and where people manage themselves, and managers are there to support rather than control.

OPPORTUNITIES FOR ALL

Timpson really are an equal opportunities employer. We consider anyone for our vacancies as long as they are able to do the job. This includes ex-offenders and other marginalised groups. We recruit exclusively on personality and expect all of colleagues to be happy, confident and chatty individuals.

If you feel your current job falls short of the above, then this might be a good time to consider your options and explore ways to change to a more meaningful job.  Whether it is Timpson or another type of business, I am here to help you get ready to make that shift.  Let’s talk and explore new possibilities together.  Drop me a line and we will arrange a FREE exploratory chat by phone or by Skype.

Have a wonderful day,

Debbie

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Let Go Or Be Dragged – A Book of Conscious Choices

Time to change your work and your world through your own conscious choices

Let Go Or Be Dragged

Let Go Or Be Dragged

 

We are living in unprecedented times which offer a world of possibilities for living and working with greater freedom and joy – but these possibilities will only remain open to us if we take conscious choices to think and act differently in the way we live our lives.

Individually and collectively when we shift away from restrictive and harmful practices in our working lives then we pave the way for us all to live more freely and with less fear.

So why do we hold on so tightly to ways of living and working which cause us pain?

The world is changing all around us and the pace of change is increasing.

Our way of life is constantly being challenged and is under threat in a variety of ways, so what do we do? Well our natural response is to seek safety, security and stability for ourselves and our loved ones.

But what if the ways in which we’re living and working no longer bring the same levels of safety, security and stability as they once did?

Do we defend our current position even stronger, bury our heads in the sand and hope for the best?

Or

Could this be the perfect time to explore and experiment with new ways of living and working?

Let Go Or Be Dragged is a book of conscious choices. A series of reflections, strategies and resources which encourage you to look at your own working lives with new eyes and see a world of possibilities before you.

And should you want help in putting this all into practice then register yourself for a Free Discovery Session and we can work on this together.

This is what readers of Let Go Or Be Dragged have to say about the book

The book you wrote is so excellent, it talks to people like a friend and advisor and takes people through the whole mindset. It’s a real page turner, it really keeps you with it.” Suzanne, UK

Debbie I finished your book yesterday and it is truly fabulous. I think it is needed by so many and while you approached it from the aspect of saving the planet and being cognizant of our impacts, the concepts you have shared go much deeper into all aspects of life.Jewel, Canada

“Debbie, this topic is of my favourite and most relevant combinations of conscious choices and career choice/doing work that makes a difference. I can tell I’m going to love this. Thank you for writing and sharing this, I will definitely donate and read this.” Nick, UK

Debbie it’s an excellent read. Really accessible, has your voice ringing through it and is full of inspirational, enlightening stuff. Well done you wonderful woman you!” Nic, UK

Reviews for Let Go Or Be Dragged

Customer Review

5.0 out of 5 stars Think twice about just about everything in your life, 11 Feb. 2016
This review is from: Let Go Or Be Dragged: A Book Of Conscious Choices (Kindle Edition)

This is a very strong book written with conviction and belief by someone who is not afraid to share very honestly the ups and downs in her own life that led her to find a positive way of rethinking her existence and the part she could play in improving the future for all of us who share this confused and pained planet.

Debbie deftly avoids preaching and instead speaks to the reader like a friend, like someone who is as fallible and human as the next person and in so doing is very convincing and persuasive when it comes to explaining how we can all reshape our attitudes to each other through our professional lives and the choices we have available to us when it comes to selecting a place of work or for instigating change within our current working environment.

Astonishingly obvious – but only once she points it out – is Debbie’s observation of how incredibly negative the news reports are that we have selected for us and delivered directly into our brains by the Gods of Big Media outlets.

So few of us question the agenda that is very likely to be behind the selection of news that we are subject to each day. Think we are fortunate enough to enjoy a free press? Think again. Debbie quite rightly suggests that in this area as in every other area of our life we can take control. We can choose to investigate and celebrate good news stories that are out there but which would probably sell far fewer copies of newspapers or guarantee far fewer listeners and viewers in our media battlefield.

We all have the power to change the narrative that our societies are built on. Thank you Debbie for really making me think twice about just about everything.

Can’t wait to get reading?

Download a PDF copy of Let Go Or Be Dragged – A Book of Conscious Choices below

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(Priced at £5.00)

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