Inspirational Jobs – Technical and Customer Advisor, The Phone Co-op

Technical and Customer Service Advisor

 

the-phone-coop
Full Time Permanent Manchester or Chipping Norton
Here at The Phone Co-op we are committed to providing outstanding service, and aim to reflect our customers’ values in the way we run the business.

The only phone and broadband provider in the UK owned and democratically controlled by its customers. We are based in Chipping Norton and Manchester. We have a different way of doing business. While other businesses focus on the pursuit of profits at all costs, we think about our impact on the world and how we can make it a better place while still giving our customers the best possible service.

We give something back

  • Living Wage Employer
  • We support a range of worthwhile community projects
  • Customers get the chance to share in our profits
  • Our Start-Up Fund helps fledgling social enterprises to fly
  • We tread lightly
  • Our electricity comes from renewable sources
  • We offset our own CO2 emissions and those of our suppliers
  • We choose ethical suppliers, locally where possible, and treat them fairly

 About the role:

We are looking for experienced individuals committed to delivering excellent customer service to our Corporate customers. Ideal candidates will have previous experience in a Technical support role or service desk environment; specialising in support of all aspects of broadband and router management.

A knowledge of Telecoms both fixed and mobile is required; in particular MPLS, ADSL and VDSL, email clients and servers, POP/IMAP, wireless configuration and a knowledge of Windows/Mac, IOS/Android. Candidates will have an understanding of networking, wireless, Ethernet, pinging, traceroutes, general telecoms knowledge, router and mobile set up.

If you have very good experience in Business Connectivity or traditional Telephony and are looking to expand your knowledge into VoIP then we would welcome your application.

You will need to demonstrate great people skills needed to create real value in our business. You will also need to have the flexibility and dedication needed to promote our core values and provide the exceptional service that our customers enjoy and expect. You will have a friendly and professional telephone manner and experience in a customer service environment where you can show that you can take ownership of the customer’s journey.

Based in Manchester City centre or Chipping Norton, Oxfordshire and working within a fantastic team, the hours will include some evenings until 8pm; in addition there will be some Saturday working until 3pm on a rota basis.

We offer an excellent benefits package including 25 days annual leave plus statutory holidays; a non-contributory pension scheme with generous employer contributions; monthly bonus and annual profit share arrangements.

To apply, simply email your CV and a covering letter to: recruitment@thephone.coop

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